Delivery & Returns


We aim to dispatch your order as quickly as possible. Our standard delivery is through UPS and is for next day delivery in the UK.

If you order with us before 2pm on a working day we will aim to dispatch your order that day. If you order after 2pm we will try and dispatch same day but unfortunately can’t guarantee that. Either way UPS should deliver your order to you the next working day in the UK.


The cost of standard UPS delivery in the UK is £10.00.


The cost of UPS of a parcel up to 3 kilos to Europe is Euro 30.00

The cost of UPS of a parcel up to 3 kilos to the Far East is GBP 40.00

The cost of UPS of a parcel up to 3 kilos to the United States is USD 40.00

(If you have not received your parcel after 3 working days for UK deliveries and 5 working days for the rest of the world, don’t hesitate to contact us on [email protected] or by telephone +44 (0) 1274 681 962  (You should also be able to track your order online through using the tracking code we emailed when your order was dispatched.)


1. Delivery of Products

We deliver to most countries, but from time to time we are unable to accept orders and deliver to certain regions.

We will deliver the products within a maximum of 30 days beginning with the day following that on which you submit your order to us (unless you and we agree otherwise or you exercise your right to cancel our contract before we arrange delivery and/or performance).

As soon as we have delivered the products to you, you will be responsible for them, including any damage that may occur to them.

Please note that a signature will be required on all deliveries. If the item arrives damaged please point any damage out to the delivery driver on the day of delivery before signing for your item. You must ensure all damage is noted both on the drivers and your documents and ensure the delivery driver has signed both. This will help to identify where any damage to the product occurs.

The products will only be owned by you once we have received payment in full.

2. Returns

Standeven hope you will be pleased with your products purchased, however if for any reason you have any queries regarding returns or you would like to return your products, please contact our Customer Services team on +44 (0) 1274 681 962 between 9am and 5pm Monday to Friday or email us at [email protected] .This returns policy does not affect your statutory rights.

3. Complaints

We hope that you will never have cause for complaint.  However, in the unlikely event you do please contact our Customer Services team on +44 (0) 1274 681 962 between 9am and 5pm Monday to Friday or email us at [email protected]

If you contact us with a complaint, we will do our best to resolve it immediately. If this isn’t possible, we will aim to resolve it within 3 working days. You will be kept informed of the progress of your complaint.

4. Statutory Rights

This policy is not intended to replace or compromise your statutory rights.